Gateway Policies and Procedures
Weather Related Cancellations
In the event that there is severe weather (lightning, storms, snow, ice, etc), Gateway Field Hockey will do its best to make a cancellation decision as early as possible and with the athlete's safety in mind first and foremost. If the event is outdoor and there are lightning/severe storms within the area, SportPort will alert us when we can re-enter the field space. Everyone must wait in cars if their sirens are activated for 30 minutes until it is clear to play again. If the weather concern is snow, ice and/or freezing rain, the safety of the driving conditions will be #1 priority and a cancellation decision will be made as early as possible.
Where to Find Cancellations
Weather cancellations will be found at the three locations. Please follow us on our social media accounts for the latest information.
- Our website front page www.gatewayfieldhockey.com
- Our Facebook page www.facebook.com/Gatewayfieldhockey
- Our Instagram page @gatewayfhclub
Note: We will also do our best to send out an email as quickly as possible, however sometimes we cannot send a mass email when we are at the fields.
In the event that one session of the practice is cancelled, it will not be rescheduled. If two or more sessions of the practice are canceled, one session will be rescheduled. League games will be made up during each season.
Refund/Credit/Transfer of Program Policies
In the event that your athlete needs to withdraw from a program due to unforeseen circumstances, a refund request must be emailed to Kelly Yates at email@example.com. Unforeseen circumstances include injury, illness, or family relocation. For all other requests, athletes may transfer your registration in the form of a credit to another program for later use or you may transfer your registration to another person. All refund requests must have a doctor's note included in your email explaining the need for a refund. If the refund request is prior to the programs start, your entire registration fee minus a $30 administration fee will be refunded. If the request is made midway through the program, you will receive a prorated credit (minus the admin fee) for the remainder of the sessions to be used for future registrations. Refund/transfer requests made after the program has ended will not be issued.
Steps for refund/credit/transfer request
- Email Kelly Yates @ firstname.lastname@example.org
- Please explain the reason for the request and provide doctor's note if needed.
- Provide a mailing address for a refund check.
Club Tournament Cancellation Policy
In the event that your athlete drops out of a tournament for any reason, the policy is as stated.
- Within four weeks of the tournament begins - non-refundable - we are unable to fill your spot for the tournament.
- Over four weeks until the tournament begins - all fees refundable minus deposits
Tournament deposit amounts: $200 National Level, $75 Regional Level, $30 Local Level