Gateway Policies and Procedures
Weather Related Cancellations
In the event that there is severe weather (lightning, storms, snow, ice, etc), Gateway Field Hockey will do its best to make a cancellation decision as early as possible and with the athlete's safety in mind first and foremost. If the event is outdoor and there are lightning/severe storms within the area, SportPort will alert us when we can re-enter the field space. Everyone must wait in cars if their sirens are activated for 30 minutes until it is clear to play again. If the weather concern is snow, ice and/or freezing rain, the safety of the driving conditions will be #1 priority and a cancellation decision will be made as early as possible.
Where to Find Cancellations
Weather cancellations will be found at the three locations. Please follow us on our social media accounts for the latest information.
- Our website front page www.gatewayfieldhockey.com
- Our Facebook page www.facebook.com/Gatewayfieldhockey
- Our Instagram page @gatewayfhclub
Note: We will also do our best to send out an email as quickly as possible, however sometimes we cannot send a mass email when we are at the fields.
In the event that one session of the practice is cancelled, it will not be rescheduled. If two or more sessions of the practice are canceled, one session will be rescheduled. League games will be made up during each season, with the possible exception of the winter season due to facility constraints.
Standard Refund/Credit Policies
In the event that your athlete needs to withdraw from a program due to unforeseen circumstances, a refund or credit request must be emailed to Kate Graft at email@example.com. Unforeseen circumstances include injury, severe illness, or family relocation. All refund/credit requests must have a doctor's note included in your email explaining the need for a refund/credit. If the request is prior to the programs start, your entire registration fee minus a 15% administration fee will be refunded/credited. If the request is made midway through the program, you will receive a prorated credit only for the remainder of the sessions to be used for future registrations. Refund requests made once the program has started will not be honored. For all other withdrawal requests, athletes will receive full site credit for any Gateway program without an expiration date.