Gateway Policies and Procedures
Weather Related Cancellations
In the event that there is severe weather (lightning, storms, snow, ice, etc), Gateway Field Hockey will do its best to make a cancellation decision as early as possible and with the athlete's safety in mind first and foremost. If the event is outdoor and there are lightning/severe storms within the area, SportPort will alert us when we can re-enter the field space. Everyone must wait in cars if their sirens are activated for 30 minutes until it is clear to play again. If the weather concern is snow, ice and/or freezing rain, the safety of the driving conditions will be #1 priority and a cancellation decision will be made as early as possible.
Where to Find Cancellations
Weather cancellations will be found at the three locations. Please follow us on our social media accounts for the latest information.
- Our website front page www.gatewayfieldhockey.com
- Our Facebook page www.facebook.com/Gatewayfieldhockey
- Our Instagram page @gatewayfhclub
Note: We will also do our best to send out an email as quickly as possible, however sometimes we cannot send a mass email when we are at the fields.
In the event that one session of the practice is cancelled, it will not be rescheduled. If two or more sessions of the practice are canceled, one session will be rescheduled. League games will be made up during each season, with the possible exception of the winter season due to facility constraints.
Standard Refund/Credit Policies
In the event that your athlete needs to withdraw from a program due to unforeseen circumstances, a credit request must be emailed to Kate Graft at email@example.com. Unforeseen circumstances include injury, severe illness, family relocation, etc. Full LeagueApps site credit will be provided when requested two weeks before the program begins. If the request is within two weeks of the start of the program, your registration fee minus a 10% fee will be credited to your LeagueApps account. Once the session has begun, there will be no credits for missing sessions. All credits will be put back into the parent's LeagueApps account and can be used for any Gateway program without expiration date.
Refunds for withdrawals are on a case by case basis and will always include a 25% non refundable portion of your registration and must be requested a minimum of two weeks before the session. No refunds will be provided within two weeks of the session.